Frequently asked questions

At One World International School, our parents and students come first. We understand that making the right decision about your child’s education is not something to be taken lightly. Allow us to assist by answering any questions you may have. We’ve compiled a list of queries that we hope you will find helpful as you consider what to look for in an international school. This page contains additional information about our admissions process, curriculum and co-curricular activities.

You will find answers to common queries on international school education in Singapore.

Please use the “Search FAQs” function below for a specific keyword or category. For example, for school bus-related questions, please type “bus” in the search field. If you can’t find the information you’re looking for, please complete our enquiry form and we will be happy to help.

While we answered some general questions about OWIS during the virtual school tour, you may have some important questions on your mind specific to your child. 

This one-on-one consultation is the perfect opportunity to get some concrete answers from our Admissions Team and to chat with us about any concerns you may have, however big or small. 

Our goal is to help you make a confident decision about your child’s schooling. Because we firmly believe that nothing is more important than knowing your child is in capable and caring hands.

The one-on-one consultation takes place on campus. During the meeting, you will be in a safe place to express any concerns you may have and to ask us any questions about your child. 

This can be anything from seat availability and learning outcomes in a particular grade, all the way to your child’s particular interests, strengths or their transition from primary to secondary school.

We’ll also show you around campus and you’ll be able to explore our school facilities. Please note that, due to COVID-19 restrictions, we won’t be able to go inside any of the classrooms or speak to the teachers.

The school started on 23rd August 2021. You are welcome to register your interest immediately as admissions are open now and places will be offered on a first-come-first-served basis due to limited seats.

We have been certified under the EduTrust Certification scheme from February 2020. Our EduTrust certification is valid from 12 February 2020 to 11 February 2024 and this allows us to support students who require a Student Visa in Singapore.

 

School bus services are provided only during school days and are not provided during school holidays or non-school days.

In case of national or any other emergency declared by the Singapore Government (For example, the Circuit Breaker due to Covid19), bus services will be suspended according to the duration and terms of the emergency period. The school management has the right to extend the suspension of bus services if required.

Of course! When you refer a parent to us and they enrol, we will award you with S$1,000. At the same time, the referred family will also get S$500 off their registration fee.

Please keep in mind that to be eligible for the referral award, the family you refer should not have been previously engaged with the OWIS admissions team/should not have been engaged with the OWIS admissions team over the past 5 (?) years. For more information on eligibility criteria, please refer to the referral programme’s terms and conditions below.

To ensure our school community is truly diverse and international in every possible way, we have a nationality cap policy in place.

Every nationality is capped at 30% during admissions, which means that our student body is balanced and harmonious, with all 70+ nationalities being equally represented at all times.

That way, there is no single dominating nationality and your child can fully benefit from everything our multicultural environment has to offer.

Unfortunately, we are unable to make any exceptions once a nationality cap has been reached. So we encourage you to get on the waiting list as soon as possible if OWIS is your top choice.

Yes, all scholarships listed are available in all OWIS campuses in Singapore.

Our academic year starts in August and concludes at the end of June. We divide the academic year in to 4 terms of approximately 10 weeks.

Yes, there is a deed to be signed for one scholarship: OWIS Community Scholarship for Financial Assistance.

We accept students throughout the academic year as long as there are places available in their respective grades and they meet the admissions criteria.

The scholarship only applies to fees that have been paid. For example, if you have paid the first instalment, you will only receive a scholarship refund for the first instalment. Furthermore, we do not prorate the scholarship amount.

Our teachers come from all over the world and we are proud of the diversity of our teaching staff. We have teachers from Australia, Canada, China, India, Ireland, Philippines, New Zealand, Scotland, Singapore, Spain, South Africa, South Korea, Srilanka, United Kingdom and United States of America to name a few places. Our teachers are also a reflection of our diverse student body.

Our Head of School is originally from the UK but has been in Asia for almost 20 years. All our teachers in Primary School are PYP IBO accredited and our Secondary Teachers are authorised to teach CIE IGCSEs and the IB DP.

If your child transfers to another OWIS campus, please re-apply for the scholarship with the campus you are transferring to. Feel free to contact us if you need any assistance.

You may refer to our scholarship webpage for more details. The webpage address is: https://www.owis.org/admission/scholarship

IB PYP has a reputation for being an internationally-recognised transdisciplinary programme that allows students to make connections across different subject areas. The IB programmes encourage international-mindedness and citizenship skills in IB students. To do this, we believe that students must first develop an understanding of their own cultural and national identity. IB encourages a positive attitude to learning by encouraging students to ask challenging questions, critically reflect, develop research skills, learn how to learn and participate in community service.

Upon completion of the term by the student, the scholarship sum for the period will be refunded at the beginning of the subsequent term.

Authorisation is the process of having IB representatives visit the school for an evaluation. During this time they go through the school’s curriculum, assessment, planning, professional development and reporting procedures. They also discuss with administration, teachers, parents and students about what is going on in the school. OWIS is an IB World school and is authorised to offer the IB PYP and IB DP.

IB authorised schools participate in a range of professional development courses, workshops and events to strengthen their implementation of the IB programmes.

The process will take a minimum of 4 weeks from your submission, subject to completion of documents and other requirements.

You may refer to our scholarship page for more details.

During the admission process, we check for the age appropriateness of a student for their grade, based on their date of birth. We also review a minimum of two years’ previous reports (not applicable for Grade 1 students and below) to assess the student’s academic ability and behaviour. An assessment or interview may be required should the reports not provide a clear understanding. There may also be an assessment for students who speak English as an additional language.

Yes, you can. The scholarship will be given to your child after he/she joins the school with approved immigration passes.

Once you complete the form and have referred a parent to us, you will get an email confirmation that we have received your referral.

Our admissions team will reach out to each referred parent. Whether the parent decides to enrol with us or they are deemed ineligible as per our terms, we will notify you via email.

While the bus operator offers a point-to-point pick-up & drop-off service, there are pre-designated points chosen for students to board and alight the bus, which are safe and convenient. This is usually the main gate of the condominium/residence. However, the bus company reserves the right to designate the final pick-up point in compliance with traffic and safety rules, size of the bus and road conditions.

The Suntec campus is registered for children aged from 3 to 13 years old. We have a 30% nationality cap for students from any one nationality based on the total number of students enrolled in the campus.

Children who are Singapore citizens will need to secure approval from the Ministry of Education (MOE) to enrol for education at OWIS (excluding Early Childhood). Singapore citizens who are enrolled in Early Childhood are not guaranteed continued admission from Grade 1 at OWIS.

Yes, absolutely. We have found that chatting with parents in advance about their particular circumstances is often a lot more beneficial and helpful.

Choosing the right school is not an easy decision and this consultation can help you get a better sense of what your next steps are.

The waiting list works on a first-first come, first-served basis and is valid for one year from your signup date. This means that the earlier you apply, the higher your chances of getting a place as soon as we have an opening.

To get on the waiting list, you need to complete the admissions form and pay the application fee.

Once an available spot opens, we will notify you via email. After you’ve accepted your offer of a place, your child’s seat will be confirmed and your contract will be issued and ready to sign.

The application has to be submitted online. We will contact you if we need to have an interview with your child.

All children of one family are eligible for scholarships.

Yes, the application form should be submitted online via the scholarship category page.

The application period for our scholarships is from 26th September 2022 to 31st October 2022.

Yes, you can make an appeal. You may submit additional documents to support your appeal.

We will email the outcome to your registered email address.

English is the language of instruction for all our programmes, except our Bilingual programme where Mandarin and English are equally used.

For students who are new to English, OWIS offers specialised English as an Additional Language (EAL) lessons with an EAL teacher. The number and frequency of EAL lessons required for each student are determined by the EAL teachers based on a pre-assessment. Each student’s progress is closely monitored throughout the EAL programme with a final assessment at the end of the programme.

In IB PYP there is a requirement for all schools to offer additional language tuition. At OWIS, our chosen language is Mandarin. Students are taught Mandarin using the same inquiry-based model and making as many links as possible with the Units of Inquiry.

Secondary students continue to learn Mandarin. Students have the option of choosing French or Spanish from Grade 8 based on certain criteria. In our IGCSE (Grades 9-10) and IB DP (Grades 11-12) programmes, we offer Mandarin, French and Spanish as foreign or modern language options for our students.

Yes, it is a fixed amount which would be stated in the outcome notification.

In theory, yes. However, during the review process, your child will be considered only for one scholarship. This is to ensure that each scholarship is awarded to the most deserving and qualified students.

Scholarships do not automatically renew, so we encourage you to re-apply for any scholarship your child may be eligible for, regardless of whether they had previously been deemed ineligible.

Great question! Make a shortlist of your most important questions specific to your child and note down any other concerns that have been on your mind.

This can help us make sure we address everything on your list without forgetting any question that matters deeply to you.

Our waiting list comes with a Zero-Risk Guarantee. This means that if we are unable to offer your child a place within this one-year period, we will fully refund your application fee.

Please note that if you are offered a place and you refuse to accept it, you will forfeit your application fee and the Zero-Risk Guarantee no longer applies.

Punctuality must be observed at all times and students must be at the designated pick-up point 5 minutes before the scheduled pick-up time in the morning. The bus driver is authorized to proceed without notice to the next pick-up point if the student is not present upto 2 minutes after the scheduled pick-up time. If the student misses the bus because of this reason, there will be no reimbursement for their own transport arrangement.

You’re requested to register your interest immediately so that we can schedule your visit to the campus. Currently, due to COVID safe management measures, access to the campus and its facilities is restricted to a limited number of visitors per day.

No, this programme is open to all OWIS parents throughout the academic year.

In the event of rain, students will be picked-up and dropped-off at the nearest sheltered area that is safe for boarding and alighting. When in doubt, parents may check with the Bus Operator Office for wet weather arrangements.

Unfortunately, this is not something we offer at the moment. Your referral award is a cash reward that will be deposited into your bank account.

If you decide you are no longer interested in joining our school and withdraw your application, you can inform the Admissions Team. Please note the application fee is non-refundable.

The Suntec campus is very close to the Central Business District. Families who need school transportation for their children will be able to leverage our safe and seamless door-to-door bus service. The campus is also very conveniently connected to the rest of the city-state through the extensive public transportation network. Parents can also choose to drop off children at the Suntec Convention Centre Drop-off Point.

Usually, new places open up during April and August. So getting a seat offer may take anywhere from a few months to more than a year in some cases.

Please send us an email at admissions@owis.org or give us a call at +65 6914 6700.

Yes, pick-up and drop-off times are subject to change with prior notice to parents. Students may be reassigned to a different bus route due to the changes in student enrolment throughout the year. However, such changes will be kept to a minimum.

The OWIS Suntec campus is part of the OWIS family in Singapore and thus benefits from collaboration between students and teachers across the campuses, thereby providing an added benefit for families who want to transfer between campuses.

Please send us an email at admissions@owis.org or give us a call at +65 6914 6700. We are always available and happy to help.

Students are not allowed to alight at non-designated points, other than their homes or school, or travel on any other buses.

Please send us an email at admissions@owis.org or give us a call at +65 6914 6700.

The campus is located within a dedicated space at the Suntec convention centre and benefits from all the extensive safety and security features you would expect from such a world-class facility. This is supplemented by OWIS security staff.

The Suntec campus was intentionally chosen to ensure that our world-class OWIS education is easily accessible to families with young children living in the east of Singapore. This facility has previously been used as the campus for another international school.

Bus registrations are nominative and seats are not transferable. Students whose names are not included in the Bus Attendance list are not permitted to ride the school bus concerned.

Early Childhood (EC), Grade 1 and Grade 2 students must be met by a parent or guardian or care-giver. Children will not be allowed to alight the bus without the presence of an adult, even if they are accompanied by an older sibling. If there is no adult present to meet the EC/Grade 1 or 2 student, the child will be taken back to school and await his or her parents to fetch him/her home. There will be applicable charges in this event for taking the child back to school.

All formalities for admission can be completed online. However, if there is any assessment needed for a student before admission, the student will have to be present on campus for the assessment.

The OWIS Suntec campus has a capacity of 270 students and is spread over a total area of over 20,000 sqft. The large digitally equipped classrooms have a maximum class size of 24 students in a 1500 sqft of dynamic learning space.

In addition to the classrooms, there are dynamic learning corners in the central common space for students. Additionally, there are dedicated spaces for Arts, Music, Library plus a multipurpose hall that is used for indoor sports, athletics and events. Students also have supervised access to the outdoor sky garden.

Yes, if your child doesn’t require the school bus on a particular day(s), please inform the class teacher(s) and the OWIS Transport Liaison Officer via the Bus Service Hotlines or email at the earliest notice.

This will allow us to inform the driver and minimise delays on the morning journey. It will also allow us to expedite the dismissal timing of individual buses in the evening.

The bus driver and attendant should not be held responsible if a child who has an after-school activity or who otherwise doesn’t require the bus service, still boards and takes the bus back home.

Yes, we have school buses that leave at the regular school departure time and school buses that are available to pick up students after their CCAs in school.

The time taken for school buses depends on the pick-up and drop-off location, traffic conditions and bus routing. It can range from 20-25 minutes for shorter distances to 60-75 minutes for longer distances. In some cases, it may even longer than 75 minutes if there is heavy traffic.

Bus routes are subject to adjustment every term or where necessary. Please keep this factor in mind before planning for an after-school activity for your child that is too close to the scheduled drop-off time because of any delays that may occur due to bad weather, traffic jam, road works etc.

To maintain the diversity of our student population, we have a 30% cap for every nationality. Once the 30% limit for any one nationality is exceeded, students from that nationality are put on a waiting list for admission.

In the event of a medical emergency, the bus operator shall arrange for immediate medical attention for the student as may be reasonable and available in the circumstances. Parents shall undertake to pay the medical fee and incidental charges in respect of such medical attention.

The Bus Operator shall, at its own expense, at all times during the term, take out and maintain appropriate third-party policies of insurance for the student against claims for personal injury and death arising out of or in connection with the provision of the Bus Service.

Exclusion/Limitation of liability: Except in relation to liability for death or personal injury, the Bus Operator shall be under no liability to the student and/ or the parents in respect of any loss or damage which may be suffered, or incurred or which arise directly or indirectly in respect of the provision of the bus service, or in respect of a failure or omission on the part of Bus Operator to comply with obligations under the Terms & Conditions.

We don’t offer sibling discounts as our school tuition fees are very moderate for an IB World school. We offer academic merit scholarships to students and Covid-19 scholarships to families who meet the specified criteria.

Parents must email their new residential address to our Transportation Liaison Officer at schoolbus@owis.org. You will have to provide at least three (3) weeks’ notice for any change of address.

The Bus Operator will take two to three (2-3) weeks from the date of the email to arrange for a bus service from the new address. The school will not adjust or refund the invoiced bus fees for midterm amendments for any changes of address. Adjustment of bus fees will be made in the following payment cycle.

Any yearly fee increase is no more than 1% above the Singapore inflation rate.

Early Childhood 1 (EC1) students do not have any learning-at-home assignments. From Early Childhood 2 onwards, there are no written assignments but EC2 and EC3 children have reading books that they take home. They also have Maths activities, such as measuring and counting, for each unit of inquiry. These at-home learning activities take no more than 15 minutes per day.

In Primary school, as our Units of Inquiry are inquiry based, most work is completed during the school day. We have noticed that many children will continue to research topics at home and will ask parents questions as they seek to deepen their understanding of material explored during class time. Each class teacher provides learning at home opportunities each week that is available on our communication app for students and parents to access.

In Secondary school, students have learning expectations at home on a regular basis based on their grade level. Subject-specific learning at home responsibilities increase as students progress through their secondary school years.

Three (3) termly payments are required in each school academic year.

· Term 1: August, September, October & November

· Term 2: December, January, February & March

· Term 3: April, May, June & July

· Payment mode will be via Giro deduction or by a crossed cheque/ cashiers order made to One World International School Pte Ltd.

· Non-payment even after commencement of service, could result in suspension of the service until the outstanding payment is received.

Bus fees are determined by ZONE location (Please refer to the next FAQ)

Refer to https://www.owis.org/admission/school-fees for the Annual Bus fees by zone.

Termly Bus Fees will be invoiced on the following dates:

· Term 1: 31st May

· Term 2: 30th of September

· Term 3: 31st of January

Bus Zones are determined by calculating student’s residence distance to OWIS campus (Nanyang or Mountbatten)

· Google Maps is used for calculation of distance from Residence to OWIS campus.

· Distance from two different routes are selected.

· The two distances are then summed up and divided by 2 journeys, the result will be the approximate distance for the student

For Example: A student’s home address is Parc Vista Condominium, 464 Corporation Rd, Singapore 649817.

· Using Google Maps, the furthest distance from Parc Vista Condominium to OWIS is 3.8 km

Distance from OWIS to Parc Vista Condominium

· The return route gives a distance from OWIS to Parc Vista Condominium by Google Maps as 3.7km

Distance from OWIS to Parc Vista Condominium2

· Therefore, the distance from Parc Vista Condominium to OWIS is 3.8km + 3.7km / 2 = 3.75km. The student Bus Fees is allocated in ZONE 2

Grade outlines consisting of our school routines, timetables, curriculum and learning objectives for each grade level are given to parents at the beginning of the academic year.

Our Early Childhood and Primary teachers post weekly updates for parents on our parent communication app. Information regarding Secondary learning-at-home arrangements, timetables, assignments and exam schedules are posted on our Secondary school communication app. Parents of Secondary students receive regular updates from teachers on each subject and Pastoral care every month.

Our teachers are always available to share information regarding your child’s education and will happily answer any questions you have about current learning.

We take bullying very seriously at OWIS and have an Anti-bullying policy to assist students and parents. Our internal policies for staff members require administrators, teachers and staff members to remain vigilant and to recognise the signs of bullying among students. They actively work to prevent and resolve instances of bullying. This requires them to understand the signs of an isolated incident versus chronic bullying. If a report of bullying is made, all staff members treat it seriously and investigate it properly.

Kindness is one of our core values and we believe that by focussing on kindness, we create a positive culture in school where behavioural problems are minimised. We encourage students to be kind to each other and respect all members of our school community.

As part of our efforts to create a kind and positive culture at OWIS, we have developed several initiatives to support and encourage kindness, empathy and good behaviour. This includes Our Kindness Leaders programme, our Student Kindness Council, our behaviour agreements with students and our Pastoral care programme for secondary students.

We have a trained registered nurse on the school premises from 8:30 am to 4:30 pm. The sick bay is located behind the main reception area and has first-aid medication available for students, should they need it.

Bus Fee is NOT PRORATED.

For example: If a new student commences his bus service on the 22nd of September of the new Academic Year.

· The student is to pay for the full month of September even if he/she commences bus service on the 22nd of September.

Bus fees will ONLY be PRORATED (for the term) for new bus riders who commence their bus service in between the term.

For example: A new student commences his/her bus service on the 22nd of September of the new Academic Year.

· Student will be invoiced full payment for the months of September, October & November (Term 1)

· The next bus fees payment instalment will be for Term 2: December, January, February & March

We have a designated staff member who fulfills the role of school counsellor. We are committed to keeping children safe and promoting the welfare and wellbeing of the children in our care. We aim to ensure that every student at OWIS feels that they have a trusted adult that they can confide in or communicate their concerns to. Our staff are regularly trained in relation to our professional safeguarding and child protection responsibilities.

We aim to ensure a safe and welcoming learning environment for all our students and we work with parents, when necessary, to ensure that appropriate support and interventions are in place to support their child.

As part of our Pastoral care programme, our secondary students meet in small groups with their form tutors each morning, where they get to know each other better, discuss any struggles they may be having, and are prepared in the right way for the day. This mentoring time helps students better connect with their teachers and one another.

Our secondary teachers work with our students to develop their self-discipline, self-motivation, self-confidence and independence. Our tutors also provide personalised support and guidance to students, whenever they need it, so that they are ready to embrace all challenges that life holds for them.

Tutor sessions include activities and study related to PSHE (Personal, Social, Health and Economic) Education and help students understand and develop resilience, self-esteem, risk management, teamwork and critical thinking in the context of health and well-being, relationships and living in the wider world.

There will be NO BUS FEE REFUND after confirmation of the bus service and after bus service withdrawal in the middle of the term. This is in-line with the school tuition fee policy.

For example: A student paid in full for Term 2 (December, January, February & March) and the student decided to withdraw bus service on 27th of February of the Academic Year.

· Bus Fees will not be refunded for the balance month of March.

There will be NO BUS FEE REFUND during School Holidays and Non-school days.

Yes, Mandarin classes are a part of our Early Years curriculum. Students have two hours of Mandarin lessons per week.

Yes, we have educational visits and field trips for Early Childhood students to nearby parks, playgrounds and other places of interest. These trips may be directly linked to promoting knowledge, understanding and skills related to a particular unit of inquiry or to promote attributes of the IB learner profile. Parents may be invited to join these trips as responsible adults.

Yes, our Early childhood students are taught Phonics in a way that is systematic, organised and fun. Our approach meets young learners where they are and builds on existing concepts whilst helping them form new ones. For more information on our Phonics approach, you can download our Phonics ebook here.

Children have to be toilet trained before they start at OWIS but we do assist them, as needed.

We believe every child should receive every advantage that enables them to realise their fullest potential. It is important to harness the strength of each child and provide the necessary scaffolding to enable them to have a meaningful learning journey. We provide learning support through our Additional Needs team for children who have specific learning requirements to supplement their learning and development. We are also cognisant that it would be a disservice to place any child in a learning environment that is unable to meet their needs.

ADHD

Attention Deficit Hyperactive disorder (ADHD) is characterised by a combination of impulsiveness, inattention and hyperactivity. Very often, this disorder continues into adulthood. Irrespective of cognitive and intellectual abilities, most children with ADHD are easily distracted and persistently exhibit disruptive behaviours across several environments such as school, home, supermarkets, etc. Often, despite high cognitive abilities, children with ADHD are unable to apply themselves to tasks that require sustained and continuous attention.

There are several known ways recommended to manage ADHD. These include medication, behaviour management and behaviour modification support, parental training and sensory integration. A collaborative and holistic plan for intervention is necessary to enable children with ADHD as well as their peers to have an optimum learning experience.

We encourage you to schedule an appointment with our friendly staff so that we may assess on a case-by-case basis the needs of your child and determine if and how we can meet our mutual goals for the optimum and holistic well-being of your child.

Autism Spectrum Disorder

Autism Spectrum Disorder (ASD) is an umbrella term used to describe a broad range of developmental challenges mostly characterised by difficulty in communication, limited social skills and sensory sensitivities.

A diagnosis of Autism may be made as early as 18 months of age. Any person with such diagnosis may have varying degrees of autistic as well as intellectual abilities, thus making it imperative to provide different levels and kinds of support to enable them to have the optimum learning experience. Commonly known therapeutic support may be in the form of Occupational therapy, Speech therapy, Applied Behaviour Analysis and Remedial teaching.

We are mindful of the strategies and specific resources needed to support children who are diagnosed with Autism Spectrum Disorder. At this point of time, we do not have a programme in place to support children who are diagnosed with Autism Spectrum Disorder.

On Non-School Days caused by National Emergency Situations, as declared by the Singapore Government (for example Circuit Breaker 2020 due to Covid-19), bus fees refund for non-school days are subjected to School Management discretion.

One World International School Pte Ltd reserves the right to refuse a student on the bus if payment due is not made promptly after notice has been served.

We provide university counselling and career guidance to secondary students to help them make the right decision in their future academic and career journey. Our university placements and career guidance counsellor works with students from Grade 8 to Grade 12 to inform and guide them with subject choices in the IGCSE and IBDP according to their interests and potential career paths.

Our university guidance counsellor meets with students individually and in groups to counsel them regarding admissions procedures and scholarship opportunities for different courses and universities. Students are also provided with moral support and guidance with respect to college essays, personal statements and anything else required to get into their university of first choice.

Overseas field trips are not compulsory for students but provide a memorable experience for students and we encourage students to participate in these trips. However, it is upto parents or guardians to allow student participation. Typical places that students have visited in the recent past include Indonesia, Thailand, Malaysia and Vietnam.

One World International School Pte Ltd reserves the right to terminate, or at its sole and absolute discretion suspend for such period as it may determine, the Bus Service immediately, by notice in writing, if the student and/or the parents materially breach any of the Bus Terms & Conditions or fail to observe and comply with any of the bus Rules and Regulations outlined in this page. In such cases, the bus fees will not be refunded.

Parents can only re-register for bus services for the child/children 2 terms after the withdrawal date. 

There will be a Reactivation Fee payable by the parent, following termination of access to the Bus Service, for reactivation of such access by OWIS. 

As per the current contract agreement, a reactivation fee per student may be imposed. Please refer to https://www.owis.org/admission/school-fees for the Bus Reactivation fee.

  1. In the event a delay occurs due to unforeseen circumstances, the bus operator personnel will inform parents via phone or sms. Please ensure that the contact numbers provided are updated.
  2. If you do not receive any notification and the bus fails to arrive within twenty (20) minutes of the scheduled pick-up time, please call the Transport Office to check the location of the bus. If they confirm that the bus will be more than ten (10) minutes late from the time of call, you may opt to wait for the bus or proceed to arrange for your child to take a taxi to school and seek reimbursement from the Bus Operator Office for the cost incurred for the 1-way journey.
  3. Please submit a designated claim form duly filled out and supported by proper proof of payment/receipt within 3 working days of the expenses being incurred. Such taxi claims will only be paid if the bus fare for the current school term has been fully paid. Reimbursement of the taxi fares incurred will only be made for ordinary cab service or private car service (Comfort, CityCab, SMRT, SilverCab, TransCab, PrimeTaxi, Grab, Ryde etc) and not for premium cabs such as LimoCab, Gogovan, and the like.

Any feedback or safety concerns regarding a bus or bus driver should be made to the OWIS Transport Liaison Officer at +65-6419 6718 or Email: SchoolBus@owis.org

Did we miss your question? Drop us a line and we will get back to you shortly.